We are hiring for the position of “Customer Support Specialist”
Job Type: Onsite
Timings: 9AM-5PM
Experience: 3-4 Years
Salary: 100k-150k
Location: Johar Town Lahore
English Communication preferable
Share your resume at zainabmujahid@kamayi.pk

Key Responsibilities:
Customer Assistance: Respond to customer inquiries through phone, email, chat, or social media, providing accurate product/service information, troubleshooting issues, and offering solutions.

Issue Resolution: Address customer complaints and concerns in a timely and efficient manner, ensuring satisfaction by resolving technical or product-related issues.

Order Management: Process orders, returns, exchanges, and refunds in a timely manner while ensuring accuracy in customer data.

Product Knowledge: Maintain an up-to-date understanding of the company’s products, services, and policies to provide effective support.

Customer Feedback: Collect and document customer feedback to share insights with the relevant teams to help improve products and services.

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